Ch-12(Consumer Protection)


Syllabus


  
Direct questions
1           1.     Meaning of Consumer Protection 
2.     Importance of Consumer Protection
3.     Consumer Rights  
4.     Consumer Responsibilities  
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5.     Who is a “Consumer” under the Consumer Protection Act 1986?
6.     When or under what circumstances the complaints can be filed
7.     Who can file complaint under the Consumer Protection Act?
8.     Against whom a complaint can be filed?
9.     Within what time period complaint must be disposed off?
10. Remedies available to Consumer on Complaints filed by him
11. Three tier consumer grievance machinery under Consumer Protection Act:
12. Role of Consumer Organisations and NGO’s.

Indirect questions

1.     Which consumer right gives the business firms freedom to set up their own consumer service and grievance cells?

2.     A shopkeeper sold you some spices, claiming that they were pure. Later a laboratory test formed that those were adulterated what precautions should you have taken before buying and what remedies are available to you for the wrong act?
3.     “Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had non vegetarian content. Neither the advertisement nor the packing of the product displaced that the product has non vegetarian content. Will Bhuvan be able to claim compensation which right of the consumer is violated”?
4.     Sandeep purchased a diesel car for Rs. 7 lacs from an automobile company and found its engine defective. Despite many complaints the defect was not rectified .Suggest to him the appropriate authority where he could file a complaint under consumer protection Act.
5.     Prakhar purchased an ISI Mark electric iron from Bharat Electricals. Since it was not working properly , so he approached seller. Seller satisfies Prakhar by saying that he will ask manufacture to replace iron. Manufacturer refuse to replace and Bharat Electricals decided to file complaint in consumer court. Can Bharat Electricals do this? Why or why not?

6.     Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons to support your answer.

7.     Indentify following marks and tell where they are used.



Value based questions
1. What are the values behind promoting Consumer Protection?
2. A packet of biscuit does not bear a green or red dot indicative of vegetarian or non vegetarian food item. What values are ignored?

Extra questions


1. State whether following are treated consumer under consumer protection act

(          a)   Nikita purchased washing machine for her house

(          b)   Rakesh purchased DVD Player for resale
      c)Utkarsh uses new mobile phone connection

2. Government is actively advertising for “ Jago Grahak Jago”.Which consumer right is highlighted in the above statement  

3. Identify the relevant rights of a consumer being violated in the following instances.

(a)A bottle of acid sold but the cap was not properly sealed.

(b)Medicine sold without date of manufacturing and date of expiring printed on its

packaging.

(c) Madan bought a cooler with 2 years warranty.The cooler started giving problem

within 6 months. Madan approached the seller.The seller did not listen to his
grievances.
(d)The seller compels the consumer to purchase the available product.
 (e)The common consumers are not aware of their rights, right path and procedure
for filing the complaints

5. Write Yes or No in the following cases.
a.Indian Airlines delayed the flight to Guwahati from New Delhi by 8 hrs. Can the
passenger file a case in the consumer court?____________
b.A lawyer accepted the fee but did not appear in the court for the client. Can the
client approach the consumer court for remedy?____________
c. In the nearby area a milkman adulterates the milk with water and sells in the
locality. Can all the consumers from a group and file a case.____________
d. Mohan bought a product without a cash memo. Can he file a case in consumer
court, if exploited?

6.The earlier approach of CAVEAT EMPTOR, which means “Let the buyer beware”, has
now been changed to CAVEAT VENDITOR(“Let the seller beware”).Why such a radical change has taken place?

7. Consumer Protection has a wide agenda. How ?



 

 
 
 







21 comments:

  1. what is the triangle shaped mark in ques.7

    ReplyDelete
    Replies
    1. This is Hallmark which is used for gold jewellery.
      check reply below for details

      Delete
  2. This is hallmark which is put on Gold Jewellery for its purity and fineness given by BIS (Bureau of Indian Standards)
    Check link:
    http://www.bis.org.in/cert/hallbiscert.htm

    ReplyDelete
  3. what is the mark of a pot type shape at the bottom right corner of image?????

    ReplyDelete
  4. This is ECO Mark.
    The Government of India has instituted a scheme for labeling of environment friendly products to be known as ECO Mark.

    ReplyDelete
  5. When or under what circumstances the complaints can be filed?

    ReplyDelete
    Replies
    1. 1. The seller, manufacturer or dealer of goods which are defective.

      „Defect‟ means any fault, imperfection or shortcoming in the Quality, quantity or

      purity of goods.

      2. The provider of services if they are deficient in any manner.

      „Deficiency‟ means any imperfection, shortcoming or Inadequacy in the quality,

      nature and manner of performance of Services.

      Please refer to Supplementary Reading Material in Business Studies by CBSE (given under important links) for the new things introduced but not covered in NCERT

      Delete
  6. Prakhar purchased an ISI Mark electric iron from Bharat Electricals. Since it was not working properly , so he approached seller. Seller satisfies Prakhar by saying that he will ask manufacture to replace iron. Manufacturer refuse to replace and Bharat Electricals decided to file complaint in consumer court. Can Bharat Electricals do this? Why or why not? ??!

    ReplyDelete
    Replies
    1. No , Bharat Electricals can not file complaint against seller because according to Consumer Protection Act a person who obtains goods for re-sale or any commercial purpose is not consumer .So Prakhar can file complaint but Bharat Electricals can not.

      Delete
  7. When or under what circumstances the complaints can be filed?

    ReplyDelete
    Replies
    1. Check answer under comment given above dated 23 jan ,2014

      Delete
  8. Within what time period complaint must be disposed off?

    ReplyDelete
  9. Complaint must be disposed off as speedily as possible and within 3 months or ,if the complaint requires analysis or testing of goods ,within 5 months

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  10. What is the full form of FPO and isi ?

    ReplyDelete
  11. FPO -Food process order (found on packaged fruit beverages, fruit-jams, crushes and squashes, pickles, dehydrated fruit products, and fruit extracts,)
    ISI - Indian Standards Institute (found on switches, electric motors, wiring cables, heaters, kitchen appliances etc., and other products like portland cement, LPG valves, LPG cylinders, automotive tyres developed by the Bureau of Indian Standards (BIS))

    ReplyDelete
  12. How can we get to know that the product that we are consuming is veg or non veg?

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  13. Packaged food products sold in India are required to be labelled with a mandatory mark in order to be distinguished between vegetarian and non-vegetarian.According to the law, vegetarian food should be identified by a green dot symbol and non-vegetarian food with a brown dot symbol.
    For more information check link below-
    http://en.wikipedia.org/wiki/Vegetarian_mark

    ReplyDelete
  14. 6.The earlier approach of CAVEAT EMPTOR, which means “Let the buyer beware”, has
    now been changed to CAVEAT VENDITOR(“Let the seller beware”).Why such a radical change has taken place?

    ReplyDelete
  15. 2. Government is actively advertising for “ Jago Grahak Jago”.Which consumer right is highlighted in the above statement

    ReplyDelete
  16. What is the answer for that circle with 'govt of india written' on it in ques 7??

    ReplyDelete